Privacy policy

Privacy Policy

1. Introduction

This Privacy Policy outlines how Eve N Elan ("we", "our", or "us") collects, uses, and protects personal information of individuals ("you", "your", or "User") who access or use the website www.evenelan.com (the "Site"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information: Name, email address, phone number, shipping and billing addresses, date of birth, gender, and payment information.
Technical and Usage Data: IP address, browser type, device type, access times, pages viewed, referring URLs, and location data.
User-Provided Data: Feedback, survey responses, reviews, and preferences submitted voluntarily by the User.

3. Usage of Information

We use your personal information for the following purposes:

To fulfill orders and provide services
To manage User accounts and respond to inquiries
To personalize User experience and provide targeted marketing
To improve website performance and customer service
To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your data with:

Service providers for payment processing, delivery, and analytics
Legal authorities when required to comply with legal obligations or protect our rights
In the event of business restructuring or transfer of ownership, your data may be transferred as part of the assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance User experience, understand usage patterns, and deliver personalized content. Users may disable cookies through their browser settings, though this may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Users have the right to access, update, correct, or delete their personal data. Users may also withdraw consent for marketing communications at any time by contacting us at privacy@evenelan.com.

Refund and Cancel Policy

How long do I have to return or exchange my order?

You can return or exchange eligible items within 7 days of delivery.

What items cannot be returned or exchanged?

For hygiene reasons, panties, briefs, boxers, trunks, and other innerwear bottoms are non-returnable.

Individual items from multi-packs or sets cannot be returned separately.

What condition should the product be in to qualify for a return?

Items must be unused, unwashed, and in original condition with all tags and packaging intact.

How do I place a return or exchange request?

Log in to My Account → Order History, select the products you want to return and place a return request.
We’ll arrange a reverse pickup within 24–48 hours.
Please pack the product in its original Eve N Elan zipper bag/box, include the proof of purchase (order confirmation or payment receipt), and hand it over to the courier.

Option 2: Contact Us Directly

Raise your return/exchange request at: [Return Portal Link]
Or get in touch with us:
📞 +91-XXXXXXXXXX
📧 care@evenelan.com

If I have used a promo code to place my order, how is my refund calculated?

Your refund will be adjusted after deducting the proportionate value of the discount or free gift applied. This means you’ll receive exactly what you paid for the product being returned.

If I pay for my order by Debit/Credit Card, UPI or Wallet, how long will it take to process my refund?

Refunds are initiated within 24 hours after we receive and inspect your return. Approved refunds will be credited to your original method of payment within 2–7 business days depending on your bank.

If I pay by Cash on Delivery (COD), how will I get my refund?

Refunds for COD orders are credited directly to your bank account. While placing the return request, please provide your account details (Account Number, IFSC Code, Account Holder Name, and Branch). Refunds are initiated within 48 hours of inspection and credited within 2–4 business days.

Are shipping charges refundable?

No, shipping charges are non-refundable.

What should I do if the product delivered is damaged, defective, or wrong?

If you notice a missing item or receive a tampered/damaged package:

Contact us at care@evenelan.com or WhatsApp +91-XXXXXXXXXX
Share photos of the delivery with the shipping label visible and photos of the item(s) received.

We’ll prioritize your case and send a replacement at no extra cost.

When will I receive my exchange order?

Once your return is picked up and inspected, your exchange order will be dispatched. Delivery time depends on your location. During sales or promotional events, deliveries may take an extra 2–3 business days. You can track updates anytime in your Order Tracking page.

How many times can I exchange a product?

Exchange service can be availed up to a maximum of 2 times per style. For multiple items, a separate exchange request is required for each.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placing the order, provided the product has not yet been shipped.
Once an order is dispatched, it cannot be cancelled.
To cancel an order, please contact us immediately at care@evenelan.com or call us at +91-XXXXXXXXXX with your order details.

What should I do if my refund is late or missing?

First check your bank account.
Then contact your credit card company or bank as processing times may vary.
If you’ve done all of this and still haven’t received your refund, please reach out to us at care@evenelan.com.