Terms & Conditions

Terms & Conditions of Sale

Welcome to Eve N Elan. These Terms & Conditions (“Terms”) govern your access to and use of the website www.evenelan.com (“Website”) and the purchase of products offered by Eve N Elan (“we”, “our”, “us”). By using our Website or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

1. Eligibility

You must be at least 18 years of age to shop on our Website, or use the Website under the supervision of a parent/guardian.
By placing an order, you confirm that the information you provide is true, accurate, and complete.

2. Use of Website

You agree to use the Website for lawful shopping purposes only.
You may not misuse the Website by introducing viruses, engaging in fraudulent transactions, or attempting unauthorized access.
All content, product descriptions, and availability displayed on the Website are subject to change without prior notice.

3. Account & Security

When creating an account, you agree to provide correct and up-to-date details.
You are responsible for maintaining the confidentiality of your account and password.
Eve N Elan shall not be held liable for losses arising from failure to safeguard account details.

4. Product Information & Pricing

We make every effort to provide accurate product details, including descriptions, colors, and pricing.
However, actual product colors may vary slightly due to lighting and display differences.
Prices are listed in Indian Rupees (INR) and include applicable taxes as per Indian law.
Eve N Elan reserves the right to correct pricing errors, update information, or withdraw products without notice.

5. Orders & Payments

All orders are subject to acceptance and product availability. Confirmation will be sent via email/SMS.
We may cancel or refuse orders due to stock unavailability, pricing/description errors, or suspected fraud.
Customers may cancel orders only before dispatch.
Payments can be made via Debit/Credit Cards, Net Banking, UPI, Wallets, or Cash on Delivery (COD).
By providing payment details, you confirm authorization to use the chosen method.
COD orders must be paid in full at delivery. All payments are processed in INR; currency conversion charges (if any) are borne by the customer.

6. Shipping & Delivery

Shipping timelines, delivery charges, and courier services are explained in our Shipping Policy.
Delivery timelines are estimates and may be delayed due to circumstances beyond our control.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Returns & Exchanges Policy.
Refunds will be processed according to the timelines and conditions stated in that policy.

8. Promotions & Offers

Promotional codes, vouchers, and discounts are valid only for the period specified and cannot be transferred.
Unless specifically mentioned, multiple offers cannot be combined.
Eve N Elan reserves the right to modify, withdraw, or cancel offers at any time without prior notice.

9. Intellectual Property

All content on this Website, including designs, logos, images, graphics, and product names, are the intellectual property of Eve N Elan.
You may not reproduce, copy, distribute, or exploit any content without prior written consent.

10. Limitation of Liability

Eve N Elan shall not be liable for any indirect, incidental, or consequential damages related to the use of our Website or products.
Our total liability, if any, is limited to the value of the product purchased.

11. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy.
By using our Website, you consent to such collection and use.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of the courts located at Udaipur, Rajasthan.

13. Changes to Terms

Eve N Elan may update or revise these Terms & Conditions from time to time without prior notice.
Please review this page periodically to stay informed of any changes.

14. Contact Us

For any questions regarding these Terms & Conditions, you may reach us at:
📧 care@evenelan.com
📞 +91-XXXXXXXXXX
📍 Eve N Elan Registered Office Address (Google Map Link)
Plot no. 6, Before Tower, Parshuram Colony, Neemuch Kheda, Dewali, Udaipur, Rajasthan-313001

Refund and Cancel Policy

How long do I have to return or exchange my order?

You can return or exchange eligible items within 7 days of delivery.

What items cannot be returned or exchanged?

For hygiene reasons, panties, briefs, boxers, trunks, and other innerwear bottoms are non-returnable.

Individual items from multi-packs or sets cannot be returned separately.

What condition should the product be in to qualify for a return?

Items must be unused, unwashed, and in original condition with all tags and packaging intact.

How do I place a return or exchange request?

Log in to My Account → Order History, select the products you want to return and place a return request.
We’ll arrange a reverse pickup within 24–48 hours.
Please pack the product in its original Eve N Elan zipper bag/box, include the proof of purchase (order confirmation or payment receipt), and hand it over to the courier.

Option 2: Contact Us Directly

Raise your return/exchange request at: [Return Portal Link]
Or get in touch with us:
📞 +91-XXXXXXXXXX
📧 care@evenelan.com

If I have used a promo code to place my order, how is my refund calculated?

Your refund will be adjusted after deducting the proportionate value of the discount or free gift applied. This means you’ll receive exactly what you paid for the product being returned.

If I pay for my order by Debit/Credit Card, UPI or Wallet, how long will it take to process my refund?

Refunds are initiated within 24 hours after we receive and inspect your return. Approved refunds will be credited to your original method of payment within 2–7 business days depending on your bank.

If I pay by Cash on Delivery (COD), how will I get my refund?

Refunds for COD orders are credited directly to your bank account. While placing the return request, please provide your account details (Account Number, IFSC Code, Account Holder Name, and Branch). Refunds are initiated within 48 hours of inspection and credited within 2–4 business days.

Are shipping charges refundable?

No, shipping charges are non-refundable.

What should I do if the product delivered is damaged, defective, or wrong?

If you notice a missing item or receive a tampered/damaged package:

Contact us at care@evenelan.com or WhatsApp +91-XXXXXXXXXX
Share photos of the delivery with the shipping label visible and photos of the item(s) received.

We’ll prioritize your case and send a replacement at no extra cost.

When will I receive my exchange order?

Once your return is picked up and inspected, your exchange order will be dispatched. Delivery time depends on your location. During sales or promotional events, deliveries may take an extra 2–3 business days. You can track updates anytime in your Order Tracking page.

How many times can I exchange a product?

Exchange service can be availed up to a maximum of 2 times per style. For multiple items, a separate exchange request is required for each.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placing the order, provided the product has not yet been shipped.
Once an order is dispatched, it cannot be cancelled.
To cancel an order, please contact us immediately at care@evenelan.com or call us at +91-XXXXXXXXXX with your order details.

What should I do if my refund is late or missing?

First check your bank account.
Then contact your credit card company or bank as processing times may vary.
If you’ve done all of this and still haven’t received your refund, please reach out to us at care@evenelan.com.